Q: How do I contact ShopStayWild?
A: For general questions, customer service, order inquiries, bloggers, stylists, and press inquiries, please contact: email@example.com
Q: Do the crystals stay on?
A: Although our customized bonding process ensures maximum hold, you should treat your item with extreme care. Each crystal is handset with the highest quality adhesive; however, over time and use, a crystal may fall off.
Q: Can I get them wet?
A: Sure, a splash of water is fine, but, we recommend that you do not submerge your eye wear or vaporizer in water.
Q: I want to vape dry flowers, what is the best product?
A: All of our pens work great with dry flowers, just select "Dry flower/Wax tank" when you add your pen to your cart.
Q: I want to vape wax and oil, what is the best product?
A: All of our pens work great with wax, oil, and different kinds of concentrates, just select "Dry flower/Wax tank" when you add your pen to your cart.
Q: How can I contact you regarding my order?
All inquiries regarding orders can be made to firstname.lastname@example.org, only. Please note that this is the only channel available to provide information and updates regarding orders. Please allow 24-48 hours for a response.
Also, please be aware that no order information is available to our social media department. Any and all comments regarding orders left on social media platforms will be deleted. If you continue to leave comments regarding orders on the social media platforms, you will be blocked.
Q: What is your return & cancellation policy?
A: All sales are final. If you would like to cancel your order, please email email@example.com within 24 hours and we will cancel your order and refund you. Please note that refunds can take 3-5 business days to process. If you receive your order and it is damaged, please contact us within 48 hours and we will replace the item. Please include your order number and photos of the damage in your email.
Once the damage is confirmed, we will send you a label to return the product. Once we receive your damaged/defective item back in our warehouse, we will send your replacement item the same day, as long as that item is in stock. If the item in question is not in stock, we will send it as soon as it becomes available.
Please note that we cannot accept returns on final-sale merchandise, special-order items, hand-crafted items or items damaged through normal wear and tear, in addition to any items purchased with a coupon code or items that are discounted/marked as final sale, non-returnable and/or non-exchangeable. We currently don’t accept returns on international merchandise. Also, we cannot and do not guarantee changes to an order once the order has been submitted.
IF YOU BREAK THE ITEM, WE WILL NOT REPLACE IT.
IF YOU DO NOT REPORT DAMAGE FROM SHIPPING WITHIN 48 HOURS OF RECEIVING YOUR ORDER, WE WILL NOT REPLACE THE ORDER.
Q: When can I expect my order?
A: Most orders are custom made and/or handcrafted in house. Those orders will ship in about 20-30 business days. Orders that do not include items that need to be made will be shipped within 5-7 business days. If you require expedited shipping, please email us and we will try to accommodate your request. We ship worldwide via USPS, the United States Postal Service. Once your item ships, you will receive a tracking number via the email you provided at check out.
Q: What are your shipping costs?
A: We use USPS Priority Flat Rate shipping. Shipping costs vary, depending on the number of items in your order and the size of your those items. Domestic shipping charges begin at $6, shipping anywhere in the U.S.A. International shipping charges start at $20 and we do ship worldwide.
What is an authorization hold?
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card.
An authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. Credit card holds may last as long as 30 days, depending on the issuing bank.
If a debit card, check card, or gift cards is used to make a purchase on the ShopStayWild website and the purchase is not accepted for any reason, please be aware that most banks will hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted by ShopStayWild's security measures. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card/gift card being used for payment. ShopStayWild's Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
ShopStayWild does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. Since ShopStayWild does not have the capability to release the bank's temporary hold of funds, ShopStayWild can not be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may last as little as three days or as long as several months. We strongly suggest that if such a situation arise, that the customer contact the issuing credit card company or bank directly.
Please only click the “Place Order” button once to avoid multiple authorizations.